Welcome to Repeat
This guide will help you get ready to boost your repurchase rate by automatically delivering personalized messaging at high-leverage Moments. First, we’ll cover the core concepts and tools of Repeat. After you have a handle on the basics, we’ll show you how to launch your first play!
What are Moments?
Repeat’s Moments are a period of time in a customer journey that give you a unique opportunity to sway their decision-making. With Repeat’s Moments, you can easily personalize at scale.
Repeat automatically monitors when customers enter key lifecycle moments and passes that data to your email and SMS tools. Explore Repeat’s Moments to learn more about each:
Customers in this Moment are ready to buy more of a product they’ve bought before.
Customers in this Moment are at risk of lapsing permanently
Customers in this Moment are primed to explore more of your product catalog.
Customers in this Moment are primed to commit to recurring orders
Repeat’s Core Tools
Repeat’s tools give you new ways to personalize the timing and content of your messaging with events, profile enrichments, and a personalized cart that makes it easy for customers to reorder their favorite products. Let’s look at each of these tools:
Events
Repeat sends events to your email and SMS tools at the most important Moments. These events can be used to trigger automated flows for your customers. The event also carries additional data that you can use to personalize messaging.
Due To Replenish
Trigger automations in your email or SMS tools when customers are running low on a product that they purchased previously. Learn More >
Late Due To Replenish
Trigger replenishment automations in your email or SMS tools for customers who reorder at a slower pace. Learn More >
2nd Order Early Discovery
Drive more 2nd orders by introducing customers to more of your product catalog at the right time. Learn More >
About to Lapse
Trigger automations in your email or SMS tools when we identify that customers are at risk of lapsing. Learn More >
Profile Enrichment
With our Klaviyo integration, you’ll have access to Repeat’s profile enrichment via properties added that we add to your customers’ profiles. You can use these properties for personalization within campaigns, or to build segments. Learn more about the profile properties you can use >
Repeat Cart
The Repeat’s Personalized Cart provides your customers with a quick and easy replenishment experience. It’s highly optimized for conversion and cart size, which leads to higher LTV for you. Carts are customized based on your customer’s past purchases and pre-populated with items that are due for reordering.
Carts have three sections:
- Due to Reorder
- Products that a customer is likely running low on, based on the product’s reorder interval, are shown in this section and added to the cart automatically.
- Previously Purchased
- Products that a customer has purchased that are not “Due to Reorder” are shown in this section.
- You Might Also Like
- You can use this section to show additional products for upselling/cross-selling.
Learn more about Personalized Carts >
Integrations
Repeat integrates with the most popular email and SMS tools to give you new ways to personalize at scale. Learn more about our integrations:
Repeat’s Plays
Plays make it easy to leverage the Moments that Repeat surfaces. They’ll help you quickly create campaigns and flows that resonate with your customers, no matter what stage of the lifecycle they’re in.
Check out our top plays for getting started:
Easily integrate subscription product suggestions into email campaigns or flows to convert customers who are primed to subscribe
Identify and connect with customers on the verge of placing a subscription order via email or SMS
Nudge customers towards their next purchase when they’re primed for a cross-sell
Utilize Personalized Carts to enhance conversion at every customer touchpoint, from post-purchase to winback flows
Trigger an email or sms flow for customers in the moment before they are predicted to never to return again.
Transform one-time buyers into subscribers with post-purchase emails and Personalized Carts
Reach each customer in the moment they are likely running low on a previously purchased product.
First Steps
Now that you understand the basics, it’s time to get started!
1. Explore the Repeat Shopify App
The Shopify app is where you’ll find settings, integrations, analytics, and insights to help fine tune your retention strategy.
2. Add your channels
Head to the Integrations tab to connect Klaviyo, Postscript, and Attentive.
3. Review your products
In the Products tab, you’ll see which items are available on Repeat. Make sure you enable the Repeat sales channel in the Shopify admin to make the product available to Repeat.
4. Configure your Repeat Cart
In the Settings tab, you can customize your Repeat Cart. Add your logo, configure style options, add your Google Analytics tracking ID, and decide which products will appear in the You Might Also Like section.
5. Launch your first play
It’s time to launch a play! We recommend launching your first play on SMS to get up and running quickly.
Getting Help
We’re here to help! If you don’t find what you’re looking for in our Knowledge Base, you can email us at support@getrepeat.io or use the live chat feature inside the app to get quick support.