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Boost returning customer rate

Boost returning customer rate

Our top Plays to keep customers coming back

Optimizing your retention strategy can feel like an uphill battle, but not with these Plays. Explore retention tactics crafted to ensure your customers keep coming back and convert one-time shoppers into repeat buyers.

With these Plays, expect to see returning customers at a higher frequency, an improvement in your retention rate, and a noticeable rise in customer lifetime value. Incorporating these Plays into your retention marketing strategy can unlock higher repurchase rates and better customer retention.

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Add Subscription Product Suggestions to Any Email
Add Subscription Product Suggestions to Any Email
Subscription Upsell MomentSubscription Upsell Moment
Email
Reusable Block

Easily integrate subscription product suggestions into email campaigns or flows to convert customers who are primed to subscribe

Automatically Reach Subscription-Ready Customers
Automatically Reach Subscription-Ready Customers
Subscription Upsell MomentSubscription Upsell Moment
EmailSMS
Flow

Identify and connect with customers on the verge of placing a subscription order via email or SMS

Bring Back Lapsing Customers With Postcards
Bring Back Lapsing Customers With Postcards
About to Lapse MomentAbout to Lapse Moment
Direct Mail
Flow

Focus on customers who are at risk of lapsing and automatically send postcards with a strong offer to encourage them to return

Cross-sell Your Best Sellers
Cross-sell Your Best Sellers
Cross-sell MomentCross-sell Moment
EmailSMS
Flow

Use an automated email or SMS featuring your best sellers to drive a customer to their next favorite

Grow Subscribers With Simple Content Blocks
Grow Subscribers With Simple Content Blocks
Subscription Upsell MomentSubscription Upsell Moment
Email
Reusable Block

Utilize Personalized Carts to enhance conversion at every customer touchpoint, from post-purchase to winback flows

Lapse Prevention Banner
Lapse Prevention Banner
About to Lapse MomentAbout to Lapse Moment
Email
Reusable Block

A dynamic banner for any flow or campaign email to offer at-risk customers your best discount

Lapse Prevention Flow
Lapse Prevention Flow
About to Lapse MomentAbout to Lapse Moment
EmailSMS
Flow

Trigger an email or sms flow for customers in the moment before they are predicted to never to return again.

Late Replenishment Reminder
Late Replenishment Reminder
Replenishment MomentReplenishment Moment
EmailSMS
Flow

Reach light users of your product in the moment they are running low and other customers when are completely out.

Maximize Subscriptions with Post-Purchase Messages
Maximize Subscriptions with Post-Purchase Messages
Subscription Upsell MomentSubscription Upsell Moment
EmailSMS
Flow

Transform one-time buyers into subscribers with post-purchase emails and Personalized Carts

Replenishment Reminder
Replenishment Reminder
Replenishment MomentReplenishment Moment
EmailSMS
Flow

Reach each customer in the moment they are likely running low on a previously purchased product.

Replenishment Reminder Banner
Replenishment Reminder Banner
Replenishment MomentReplenishment Moment
Email
Reusable Block

Add dynamic text to any flow or campaign email to remind customers to reorder specific products

Send Replenishment Reminder Postcards
Send Replenishment Reminder Postcards
Replenishment MomentReplenishment Moment
Direct Mail
Flow

Combine PostPilot’s direct mail with Repeat's replenishment timing to send reorder reminder postcards.

Show Dynamic Products for Replenishment
Show Dynamic Products for Replenishment
Replenishment MomentReplenishment Moment
Email
Reusable Block

Feature a dynamic product block to show customers the products they’re running low on in any campaign or flow

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